Privacy Policy

About us:

Thank you for taking the time to read our Privacy Policy, we have tried our best to keep this as short and easy to read as possible. We understand how important your privacy is and really hope this helps reassure any concerns you may have had. If you would like any more information please feel free to contact us.

At Lucy & Sam we are committed to maintaining the trust and confidence of our visitors to our web site. We would never dream of disclosing your information data to any other companies’ for marketing purposes. We respect everyone’s rights and in this policy will explain detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details. Our website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.


Google Analytics:

When someone visits  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and which products and themes best identify with our website visitors. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Mailing Lists:

As part of the registration process for our mailing list, we collect personal information. We use that information for a few different  reasons: to make you the first to know about any exciting news and promotions we are running ; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at


Customer Data:

When you make a purchase on our website, your name, address data, email and/or contact number will be stored in our back office system that is powered by Shopify, for more information please see the Shopify Privacy Policy. We require this information to be stored to ensure that we can offer the best customer service experience possible.



We may share your information with other companies via the applications that we use on our site which are in place to increase customer satisfaction and online experiences. We will not share your payment details with these companies and all applications that we use are compliant with GDPR regulations. 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Access to your personal information:

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Sam Mulroe at


Changes to this Privacy Notice:

 We will be regularly checking and updating our Privacy Policy when necessary and may contact you to inform you of any changes that we have made.