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    How to order

    Simply browse our online store and add any of our items into your cart. Once you click on something you like and select a size you can either checkout or continue to browsing more of our goodies available.

    When you are happy with your cart you can check out, here we will ask for your details, postage option and payment type.

    Delivery

    Orders placed before 1 PM Monday to Friday will usually be dispatched the same working day. Orders placed after 1 PM will be dispatched the next working day. Orders placed over the weekend will be dispatched the following Monday.

    Standard delivery orders are sent using a tracked courier service and should arrive with you within 3 days from the dispatch date. Express delivery orders will be delivered the next day after dispatch. 

    At busy times, during public holidays, please allow 7-10 days to receive your goods or use Express delivery for urgent deliveries (UK only).

    UK standard delivery £3.99

    UK express delivery £6.99

    Free shipping for orders over £50 (UK only)


    Europe and Irish Republic standard delivery £7.99

    Europe and Irish Republic express delivery £12.00

    Free Europe and Ireland delivery for orders over £70

    Rest of world standard delivery £8.99

    Rest of world express delivery £15.99

    Free Rest of world delivery for orders over £90

    Cancellation and Returns

    We hope you are more than happy with your Lucy & Sam  products but if you are not entirely satisfied we are happy to refund or exchange any item purchased via our website within 14 days of purchase. Please email us at info@lucyandsam.com or call us on 0207 498 8256 to request a refund or exchange.

    Returns must be unused and in a re saleable condition, with the swing ticket still attached.
    This does not affect your statutory rights.

    Please send the returned goods to:

    Diamond Logistics Bristol Ltd

    Unit 3, The Old Mill

    Chapel Lane,

    Warmley

    Bristol

    BS15 4NQ

    Taxes

    Prices on lucyandsam.com include UK VAT where applicable. VAT Number: 126075528

    LUCY & SAM LIMITED

    Registered in England and Wales 

    Company Number: 7745546

    Unit E104 Parkhall Business Centre 

    40 Martel Road 

    London 

    SE21 8EN

    Payment

    Lucy and Sam accepts Mastercard, Visa and all other debit and credit cards. On receipt of the order, the payment will be processed manually using our secure payment gateway to ensure that we have the correct items in stock. The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order. In the event of a card refusal, we will not be liable for non-delivery or delay.

    Privacy

    We will not pass on your personal, credit or debit card details to any third party.

    Security

    We use a secure advanced payment gate way to ensure your purchases are handled in a safe and secure environment.