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    How to order

    Simply browse our online store and add any of our items into your cart. Once you click on something you like and select a size you can either checkout or continue to browsing more of our goodies available.

    When you are happy with your cart you can check out, here we will ask for your details, postage option and payment type.


    Taxes

    Prices on lucyandsam.com include UK VAT where applicable. VAT Number: 126075528

    LUCY & SAM LIMITED

    Registered in England and Wales 

    Company Number: 7745546

    Unit E104 Parkhall Business Centre 

    40 Martel Road 

    London 

    SE21 8EN

    Payment

    Lucy and Sam accepts Mastercard, Visa and all other debit and credit cards. On receipt of the order, the payment will be processed manually using our secure payment gateway to ensure that we have the correct items in stock. The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order. In the event of a card refusal, we will not be liable for non-delivery or delay.

    Privacy

    We will not pass on your personal, credit or debit card details to any third party.

    Security

    We use a secure advanced payment gate way to ensure your purchases are handled in a safe and secure environment.

    Lucy & Sam LTD
    Mobile Message Service Terms and Conditions

    Last updated: 04/11/2021

    The Lucy & Sam mobile message service is operated by Klaviyo. Your use of the Service constitutes your agreement to these terms and conditions. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Lucy & Sam's SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders from and on behalf of Lucy & Sam via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lucy & Sam Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] . [If sending using an alphanumeric sender  Click the unsubscribe link in any text message to cancel. ] You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lucy & Sam mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to [insert your sending number] or email info@lucyandsam.com

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice HERE