Orders placed before 4 PM Monday to Friday will usually be dispatched the same working day. Orders placed after 4 PM will be dispatched the next working day. Orders placed over the weekend will be dispatched the following Monday.
Standard UK delivery orders are sent using Royal Mail on a tracked 48 hour service. Express UK delivery orders are sent using DPD 24 hour and will be delivered the next working day after dispatch. Express orders placed before 4 PM will arrive the next working day, orders placed after 4 PM will arrive in 2 working days.
At busy times, during public holidays, please allow 7-10 days to receive your goods or use Express delivery for urgent deliveries (UK only).
UK standard delivery £3.99
UK express delivery £7.49
International orders will be sent using Royal Mail standard service and will arrive in 5-7 days.
Europe and Ireland standard delivery £9.99
Free Europe and Ireland delivery for orders over £80
Rest of world standard delivery £14.99
Free Rest of world delivery for orders over £100
Orders will be sent to the address given when placing the on the website. We can not change the item or delivery address once it's dispatched or take responsibility for lost or stolen items if parcels are left somewhere different from the address given.
If your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend it out to you
If your parcel has not arrived within 7 days then please do contact us and we will do everything we can to get your order delivered.
Returns and Exchanges
We hope you are more than happy with your Lucy & Sam products but if you are not entirely satisfied we are happy to refund or exchange any item purchased via our website within 6 months of purchase. Please email us at email@example.com to request a refund or exchange or use the FREE returns link below (UK only)
Returns must be unused and in a re saleable condition, with all original packaging and labelling included.
You will find our returns address on the dispatch note that you receive with you order, if you can include the dispatch note with your return or alternatively a note of your name and order this will ensure we are able to process your request as quickly as possible.
Please follow the link below to create your FREE UK returns label with Royal mail. This can be printed and attached to the parcel or use the QR code to show at the post office who can print the label for you.
Please send the returned goods to:
Lucy & Sam
Rapid Pack Fulfilment
S24 Hastingwood Industrial
We hope that you love your plastic free purchase!