All of our office staff are now working from home and still available on the usual email ID's and email@example.com. Our phone lines are not being manned however if you have any urgent queries about orders and deliveries you can contact Sam on 07951208778.
Orders placed before 1 PM Monday to Friday will usually be dispatched the same working day. Orders placed after 1 PM will be dispatched the next working day. Orders placed over the weekend will be dispatched the following Monday.
Standard UK delivery orders are sent using Hermes on a tracked 48 hour service. Express UK delivery orders are sent using DPD will be delivered the day after dispatch. Express orders placed before 1 PM will arrive the next working day, orders placed after 1 PM will arrive in 2 working days.
At busy times, during public holidays, please allow 7-10 days to receive your goods or use Express delivery for urgent deliveries (UK only).
UK standard delivery £3.99
UK express delivery £7.49
International orders will be sent using Royal Mail standard service and will arrive in 5-7 days.
Europe and Ireland standard delivery £9.99
Free Europe and Ireland delivery for orders over £80
Rest of world standard delivery £14.99
Free Rest of world delivery for orders over £100
Orders will be sent to the address given when placing the on the website. We can not change the item or delivery address once its dispatched or take responsibility for lost or stolen items if parcels are left somewhere different from the address given.
If your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend it out to you
If your parcel has not arrived, then please do contact us within 28 days of the order. After this time, we are unable to track parcels and issue refunds.
Returns and Exchanges
We hope you are more than happy with your Lucy & Sam products but if you are not entirely satisfied we are happy to refund or exchange any item purchased via our website within 28 days of purchase. Please email us at firstname.lastname@example.org or call us on 0207 498 8256 to request a refund or exchange.
Returns must be unused and in a re saleable condition, with all original packaging and labeling included.
Delivery costs and return costs will not be refunded unless the item is faulty.
You will find our returns address on the dispatch note that you receive with you order, if you can include the dispatch note with your return or alternatively a note of your name and order this will ensure we are able to process your request as quickly as possible.
Please send the returned goods to:
Lucy & Sam
Unit 11 Pucklechurch Trading Estate