Join our Lucy & Sam Friends club today to start collecting your badges and claiming your rewards!
Join our club and share the love to earn badges and get your rewards!
Now for the fun part! How to spend your badges to claim your rewards!
- How do I spend badges? You can spend your badges by creating a new account on our site here or logging on to your existing account here. Then click on the Friends Club icon at the bottom of your page. Under the 'My Rewards' section, you can click 'Use' next to the reward that you want to claim. Then simply add the generated discount code at checkout and your reward will be applied!
- How much does it cost to join? Joining the Lucy & Sam Friends Club is totally free! We set up the program to say thank you to our amazing customers!
- Is there a limit to how many order badges I can get? There is no limit! You can collect as many badges as you like!
- How do I know if I am a member of the Lucy & Sam Friends Club? Click on the Friends club icon at the bottom of your webpage and try to login! If that doesn’t work, feel free to create an account.
- Can I join the program if I live outside of the UK? Yes! Anyone is welcome to join although free shipping will only apply for UK orders.
- How do I know how many badges I’ve earned so far? Login to your account to check your balance.
- Do rewards badges expire? You have 1 year to redeem your badges and you will be notified via email, 30 days and 1 day before the expiry date.
- Can I share my badges with my friends and family? Badges can not be shared or transferred to other accounts, but refer your friends and they’ll get a 15% discount and you get 500 badges!
- I didn't mean to redeem my badges, can I get them back? Unfortunately we cannot undo the usage of points.
- Can you adjust my badges for past purchases? Badges are accrued since the start of the Lucy & Sam Friends Club program and cannot be retroactively applied.
- Can I use my rewards in addition to a promotion or other discount code? No, your rewards discount code cannot be combined with any other special promotion or discount code.
- I have two accounts but I only want one. Can I combine them? No problem! Email us at email@example.com with both email addresses of the two accounts and let us know which account you prefer to be your main account and we’ll help coordinate.